Utility bills in Mesa, Arizona, can skyrocket during the blistering summer months, often pushing families, seniors, and individuals on fixed incomes into financial distress. The combination of triple-digit heat, rising energy prices, and inflation makes paying for basic services like electricity and water a significant challenge.

If you’re falling behind on your bills or facing a shutoff notice, help is available. From local nonprofits to city-run and statewide programs, this comprehensive guide explains how to get utility assistance in Mesa, who qualifies, and how to apply efficiently.

Why Mesa Residents Need Utility Assistance

The Local Economic Climate

Mesa’s unique environmental and socioeconomic conditions make utility aid more than just helpful—it’s essential:

• Summer Utility Costs Soar: Arizona’s extreme heat often causes electric bills to exceed $300/month, especially in homes without efficient cooling systems.

• Vulnerable Populations: Mesa is home to a large population of low-income families, seniors on fixed incomes, and individuals with disabilities, many of whom are disproportionately affected by high utility costs.

• Health & Safety Risks: Shutoffs during Arizona’s sweltering summers can lead to life-threatening conditions, especially for children, elderly individuals, and those with health conditions.

Without electricity for air conditioning or fans, indoor temperatures can become dangerous within hours during a heatwave.

Types of Utility Help Available

Depending on your situation and utility provider, you may be eligible for a wide range of assistance options:

• Emergency Bill-Pay Support: One-time grants to prevent or reverse disconnections.

• Ongoing Monthly Utility Subsidies: Seasonal support for families who qualify based on income.

• Utility Deposit and Reconnection Fee Assistance: Helps restore services after a shutoff or when moving into new housing.

• Weatherization and Energy Efficiency Improvements: Long-term solutions that reduce utility bills through insulation, HVAC upgrades, and other efficiency measures.

Top Utility Assistance Programs in Mesa, AZ

Here’s a look at the most effective and widely used utility aid programs available to Mesa residents.

Arizona Low Income Home Energy Assistance Program (LIHEAP)

This is a federally funded program available throughout Arizona to assist with heating, cooling, and energy-related costs.

• What It Covers: Electric, gas, propane, cooling, and heating costs. Some funding may also cover utility deposits and equipment repair.

• Administered Locally: In Mesa, LIHEAP is administered through the Maricopa County Human Services Department.

• How to Apply: Applications are accepted online at Maricopa.gov, by mail, or in person at participating community action agencies.

In 2023, 56,000+ households in Maricopa County received LIHEAP or related utility assistance.

Mesa CAN (Community Action Network)

Mesa CAN is the city’s local Community Action Program (CAP) and one of the most accessible resources for direct financial aid.

• Services Offered: Utility and rental assistance, financial education, and preventive support to stop evictions and utility shutoffs.

• Who They Help: Primarily low-income families, single parents, and those facing job loss or sudden financial hardship.

• Where to Apply: Applications accepted in person and online. Visit MesaCAN.org or call to schedule an appointment.

Mesa CAN disbursed over $5 million in rental and utility support in 2022 alone.

City of Mesa Utility Assistance Program

Mesa residents who are customers of City of Mesa Utilities (electric, water, wastewater, trash) can apply directly to the city for help.

• Eligibility: Based on income and household size. Special consideration is given to households with seniors, disabled individuals, and children.

• COVID-era Aid Still Active: Some pandemic-related assistance remains available for those affected financially by COVID-19.

• How to Apply: Online through the City of Mesa Utility Assistance Portal.

Covers City of Mesa utility accounts only—not SRP, APS, or Southwest Gas customers.

Salvation Army Mesa Corps

The Salvation Army Mesa Corps offers emergency utility assistance with a focus on serving vulnerable populations.

• Prioritizes: Families with small children, seniors, and those experiencing recent crises.

• How It Works: Walk-in and appointment-based support is available depending on funding availability.

• Other Services: Includes food boxes, shelter referrals, and case management.

Lutheran Social Services of the Southwest (LSS-SW)

This statewide nonprofit provides emergency financial assistance, including utility help, food assistance, and housing support.

• Mesa Service Region: LSS-SW works in partnership with city and county agencies to fill gaps in emergency utility aid.

• How to Connect: Visit lss-sw.org or contact the Mesa office to check current availability.

How to Apply for Utility Assistance in Mesa

Required Documents Checklist

Before applying, gather the following to avoid delays:

• Government-issued photo ID for all adult household members

• Proof of income (last 30 days) – pay stubs, SSI, unemployment, etc.

• Your current utility bill with an account number

• Shutoff or eviction notices, if applicable

• Social Security numbers or Tax IDs for all household members

Having digital copies of documents can make online applications much faster.

Where to Apply

You have several ways to start your application:

• Online: Through the City of Mesa or Maricopa County websites.

• In-Person: Visit Mesa CAN or partner nonprofit agencies.

• By Phone or Mail: Special options are available for elderly or disabled applicants who cannot apply online.

Key Research and Statistics

Electric bills in Mesa are significantly higher during summer due to extended AC usage.

Expert Quotes

“Utilities are a basic need, not a luxury. When families can’t pay their bills, the entire community is impacted.”
— Sandra Alvarado, Director, Mesa CAN

“Extreme heat in Arizona makes access to electricity and water a matter of health and safety, not just comfort.”
— Dr. Michael Reyes, Arizona Department of Health Services

Frequently Asked Questions (FAQs)

Who qualifies for utility assistance in Mesa, AZ?
Eligibility depends on household income, family size, and current need. Most programs follow federal poverty guidelines.

Can I get help if my utilities are already shut off?
Yes. Many programs, including LIHEAP and Mesa CAN, offer emergency reconnection aid.

Are undocumented residents eligible?
Some nonprofit agencies may offer aid regardless of immigration status. Government-funded programs usually require valid SSNs.

Can I apply to multiple programs at once?
Yes. It’s common to combine LIHEAP, Mesa CAN, and City of Mesa utility aid to cover all necessary services.

What utilities are covered under these programs?
Electricity, gas, water, wastewater, and trash are commonly covered. Some programs also help with propane or utility deposits.

Real-Life Example

Case Study: Jose & Maria’s Summer Struggle

Jose and Maria, parents of three in East Mesa, saw their SRP electric bill spike to $290 in July. After reduced hours at work, they couldn’t afford the payment. Facing a shutoff, they reached out to Mesa CAN.

They gathered the required documents, submitted an application, and received aid within two weeks. Not only was their bill paid in full, but they were also referred to Lutheran Social Services for food assistance and enrolled in SRP’s budget billing plan.

“We didn’t know where to turn. But within days, we had support and peace of mind.”

What to Do Next – Take Action Now

1. Check Eligibility: Use the Maricopa County or City of Mesa websites to determine if you qualify.

2. Prepare Your Documents: Have ID, income proof, and utility bills ready.

3. Apply Early: Don’t wait for a shutoff—apply before your due date.

4. Reach Out to Local Agencies: Contact Mesa CAN or the Salvation Army for personalized help.

5. Ask About Efficiency Programs: Some providers offer free weatherization or budget billing plans.