How CenterPoint Energy’s Outage Tracker Makes Your Life Easier

CenterPoint Energy’s Outage Tracker is an online tool designed to provide real-time information about power outages in the Houston area.

The tracker was relaunched on August 1, 2024, with significant improvements to address previous issues and enhance the customer experience.

Key Features

• Cloud-based technology: Improves scalability and accessibility during high-demand periods.
• Frequent updates: Data is refreshed every 5 minutes for current information.
• Mobile optimization: Designed for easy use on smartphones and tablets.
• Weather information: Displays weather conditions impacting outages.
• Summary reporting: Outages can be viewed by county, city, and zip code.
• Estimated restoration times (ETRs): Provides ETRs for affected areas.
• Satellite view: Allows users to assess vegetation and other factors affecting outages.

How to Use the Outage Tracker

1. Access the tracker at CenterPointEnergy.com/OutageTracker.
2. Enter your address in the search bar for detailed information about outages in your area.
3. Use the red “REPORT” button to report an outage.
4. Click on outage pins or dark green circles for more information.
5. Customize the view with options like satellite or weather overlays.

The new Outage Tracker is designed to be more reliable and user-friendly, addressing issues that arose during previous events like Hurricane Bery.
It aims to provide customers with timely updates and better outage information during storms.

FAQs

How often is the outage data updated on the CenterPoint Energy Outage Tracker?

Outage data is refreshed every 5 minutes to ensure customers receive the most current information available.

Can I get notifications for power outages through the CenterPoint Energy Outage Tracker?

While the tracker itself doesn’t send notifications, you can sign up for alerts via CenterPoint Energy’s customer portal.

How accurate are the estimated restoration times on the CenterPoint Energy Outage Tracker?

Estimated restoration times (ETRs) are based on real-time conditions and historical data but can change due to unforeseen factors such as severe weather or infrastructure damage.

Is the CenterPoint Energy Outage Tracker available on mobile devices?

Yes, the Outage Tracker is fully optimized for smartphones and tablets for ease of use on the go.

What other features does the CenterPoint Energy Outage Tracker offer?

Additional features include a satellite view, weather overlays, and the ability to filter outages by county, city, and zip code.