Utility Assistance in Wichita, KS: A Guide to Getting Help

Struggling to pay your utility bills can be a stressful experience, especially during Kansas’s cold winters or hot summers. Fortunately, residents of Wichita, KS, have access to multiple utility assistance programs designed to help individuals and families maintain access to essential services like electricity, gas, and water. This guide outlines the top programs available in 2025, eligibility requirements, how to apply, and where to get additional support.

General Steps to Take Before Applying

Before applying for utility assistance, it’s important to be well-prepared. Most programs require specific documentation to verify your eligibility and process your application efficiently.

Make sure you gather the following documents:

• Photo Identification (Driver’s license or state-issued ID)

• Social Security Cards for all household members

• Proof of Income for the last 30 days (pay stubs, unemployment benefits, disability income, etc.)

• Current Utility Bills, including any shut-off notices or disconnection warnings

• Lease or Mortgage Information, if applying for rent-utility combo programs

Important Tip:
Reach out to agencies early. Many programs operate on limited budgets and funds may run out quickly—especially during peak seasons like winter and summer.

Major Utility Assistance Programs in Wichita, KS

Below are Wichita’s main programs and organizations offering assistance with electric, gas, and water bills.

1. Low Income Energy Assistance Program (LIEAP)

LIEAP is a federally funded initiative administered by the Kansas Department for Children and Families (DCF). It provides a one-time annual benefit to help eligible households cover home heating or cooling costs.

• Eligibility Criteria: Based on household income, size, and whether the applicant is responsible for utility payments.

• Application Window for 2025: November 18, 2024 – March 31, 2025

• How to Apply:

  • Apply online through the Kansas DCF website

  • Or call 1-888-369-4777 for support

2. Center of Hope

A faith-based nonprofit, Center of Hope provides emergency utility and rental assistance to families facing shutoffs or evictions.

• Service Area: Wichita and surrounding counties

• Contact: Call 316-267-0222

  • Phone hours: Monday–Friday, 9:00 AM to 12:00 PM

  • Appointments required

3. United Way 2-1-1

United Way 2-1-1 is a free, confidential referral service that connects individuals with local resources, including utility bill help.

• How to Access:

  • Dial 2-1-1 from any phone

  • Visit 211Kansas.org for a searchable directory

4. Evergy Cares – Electricity Assistance

Evergy, the main electric utility provider in Wichita, offers several customer support programs:

• Payment Plans: Flexible options to avoid disconnection

• Evergy Connect: In-person support center for billing questions or payment arrangements

• Project DESERVE: Emergency aid for low-income, senior, and disabled customers

• Website: evergy.com

• Contact for Support: Log into your account or visit Evergy Connect Wichita

5. Kansas Gas Service – Share The Warmth

This utility offers multiple programs for customers facing difficulty paying natural gas bills.

• Share The Warmth: Assists local nonprofit partners for those in immediate financial hardship

• Eligibility: Income guidelines apply; available even to those in crisis

• How to Apply:

  • Visit KansasGasService.com

  • Or call to find an agency partner near you

6. Salvation Army Wichita (Gas Bills Only)

The Salvation Army provides targeted support for natural gas bills, with an educational component.

• Requirement: Attend a utility education class before receiving assistance

• How to Register:

  • Call 316-263-2769

  • Or visit their official site

7. City of Wichita Water Bill Assistance Programs

Water customers in Wichita can benefit from two distinct programs administered by the city in partnership with the Center of Hope:

A. H2O Care Fund

• Offers emergency water bill assistance

• Administered by Center of Hope

B. Rate Relief Water Assistance Program

• Offers a $50 credit to residential customers who:

  • Have received LIEAP assistance in 2025

  • Have an active water account in their name

• Application Window: March 1 – December 31, 2025, or until funds are depleted

Frequently Asked Questions (FAQs)

What are the eligibility criteria for LIEAP?

To qualify for LIEAP in Kansas, your household must:

• Meet income guidelines (e.g., a family of 4 must earn less than ~$3,750/month)

• Be responsible for paying heating/cooling costs

• Be a U.S. citizen or legally residing non-citizen

How can I apply for utility assistance through the Center of Hope?

You must call their office at 316-267-0222 during weekday morning hours to begin the intake process. After a brief phone screening, they will schedule an in-person appointment. Learn more at centerofhopeinc.org.

Are there programs specifically for seniors or disabled individuals?

Yes. Programs like Project DESERVE and LIEAP prioritize seniors and those with disabilities. Additionally, the City of Wichita gives water relief preference to LIEAP recipients, many of whom are elderly or disabled. Not in Wichita KS? Check Kansas City utility assistance.

What is the Kansas Weatherization Assistance Program?

This program helps eligible low-income households reduce energy costs by improving home energy efficiency. Apply through the Kansas Housing Resources Corporation.

How do I know if I qualify for the H2O Care Fund?

If you’re a City of Wichita water customer facing shutoff, call Center of Hope to begin the intake. They will assess your income and need and verify account information.

Additional Resources

Next Steps: How to Get Help Fast

Here are some clear actions you can take right away if you’re in need:

1. Gather Required Documents: Don’t delay—start collecting your proof of income, ID, and utility bills now.

2. Apply for LIEAP Online: If it’s between Nov 18 and Mar 31, submit your LIEAP application ASAP.

3. Call Center of Hope: Schedule an intake appointment at 316-267-0222 or visit centerofhopeinc.org.

4. Explore Payment Plans: Contact Evergy or Kansas Gas Service to discuss payment arrangements.

5. Use United Way 2-1-1: Visit 211Kansas.org or dial 2-1-1 to get personalized referrals.