In Alabama, it doesn’t take much to fall behind on utility bills. One lost job, a medical emergency, or a heatwave can quickly send electric and water bills soaring, especially for low- to moderate-income households. If you’re currently behind or facing a utility shutoff, you are not alone. Across the state, multiple programs exist to help you get caught up, avoid disconnection, and protect your family’s comfort and safety.

This guide explains the most trusted utility assistance programs in Alabama, who qualifies, and how to apply efficiently. Whether you’re seeking one-time emergency help or looking for long-term support like budget billing or weatherization, there’s help available.

Why Utility Assistance Matters in Alabama

The Cost of Utilities in Alabama

Alabama households face some of the highest utility costs in the nation due to both energy usage and climate extremes.

• High Consumption: Alabama ranks among the top 5 states in residential energy consumption, driven by hot, humid summers and chilly winters that demand year-round heating and cooling.

• Expensive Monthly Bills: For many families, especially those living in older homes or mobile housing, monthly utility bills often exceed $160–$200. In some areas, peak summer electric bills can reach $300 or more.

In recent years, Alabama Power has reported record-breaking usage during July and August—fueled by long stretches of 90+ degree days.

Impact on Vulnerable Populations

Utility burdens hit the hardest where support is needed most:

• Seniors and retirees living on fixed incomes

• Veterans and individuals with disabilities

• Single-parent families or caregivers dealing with medical expenses

• Renters with limited control over utility setups and insulation quality

Without utility aid, many Alabama households face dangerous conditions, including the risk of heatstroke or hypothermia due to disconnected power.

Statewide Utility Assistance Programs

Low Income Home Energy Assistance Program (LIHEAP – Alabama)

LIHEAP is the cornerstone program for helping residents pay seasonal energy bills.

• Administered by: Alabama Department of Economic and Community Affairs (ADECA)

• What It Offers:

  • Heating and cooling assistance

  • Crisis aid for households facing shutoff or already disconnected

  • One-time annual payments or seasonal supplements, depending on funding

• How to Apply: Use the LIHEAP Agency Locator to find your local Community Action Agency.

In 2023, over 200,000 households in Alabama received LIHEAP aid.

Project SHARE (Salvation Army)

A lifeline for the elderly and individuals with disabilities, Project SHARE provides emergency utility relief through local Salvation Army chapters.

• Funded by: Customer donations and utility companies like Alabama Power and Spire

• Eligibility: Generally limited to those over 60 or with a documented disability

• Where to Apply: Contact your nearest Salvation Army Service Center or Community Action Agency

“We help our neighbors stay safe and housed—not just keep the lights on.” – Major Thomas Allen, Salvation Army Alabama Division

Community Action Agencies Across Alabama

Each county in Alabama is served by a local Community Action Agency (CAA) offering a broad range of utility-related services.

• Services May Include:

  • LIHEAP administration

  • Emergency energy grants

  • Weatherization services (insulation, HVAC repairs, energy efficiency upgrades)

  • Financial coaching and budget counseling

• Examples of Local Agencies:

  • Community Action Partnership of North Alabama

  • Community Action Agency of Talladega, Clay, and Randolph Counties

  • Montgomery Community Action Agency

Use ADECA’s directory to find contact info for your area.

Utility Company Assistance Programs

Alabama Power – Payment Options & Project SHARE

Alabama Power partners with several support programs and also provides in-house relief tools:

• Flexible Payment Plans & Extensions: Designed to help you avoid disconnection by arranging payment schedules

• Budget Billing: Spreads your average usage over 12 months for more predictable payments

• Project SHARE: As detailed above, administered by the Salvation Army

• How to Access: Log in to your account at www.alabamapower.com or call customer service at 1-800-245-2244

Spire Energy – Gas Bill Support

Spire, the main natural gas provider in Alabama, works alongside nonprofit and state agencies to deliver energy support.

• Assistance Includes:

  • LIHEAP funding application support

  • DollarHelp program (donor-supported emergency aid)

  • Deferred payment and budget billing plans

• Where to Start: Visit www.spireenergy.com

Local Water & Sewer Providers

Some water authorities in Alabama offer utility help to struggling households:

• Birmingham Water Works: Offers payment extensions and partners with One Roof and other nonprofits for relief grants

• Mobile Area Water & Sewer System (MAWSS): Provides emergency assistance and flexible payment plans for eligible customers

Check with your specific water provider to learn about income-based discount programs and shutoff moratoriums during extreme weather.

How to Apply for Utility Assistance in Alabama

Step-by-Step Application Process

1. Locate Your Local Agency: Use the ADECA LIHEAP Locator to find the appropriate Community Action Agency.

2. Contact the Agency: Call or visit in person to request an application or schedule an intake appointment.

3. Prepare Your Documents: (See below)

4. Submit Application: Depending on the agency, apply online, by phone, by mail, or in person.

5. Follow Up: Wait for confirmation or a call from a caseworker. Emergency requests are often prioritized.

What You’ll Need

• Valid photo ID (for the primary applicant)

• Proof of income for the past 30 days (pay stubs, Social Security award letters, unemployment benefits)

• Social Security cards or Tax ID numbers for all household members

• Most recent utility bill(s)

• Disconnection notice (if applicable)

Submitting complete and accurate documentation can significantly speed up processing times.

Key Research & Data

Expert Quotes

“No family should have to endure summer without air conditioning or winter without heat. These programs save lives.”
— Lesa Moore, Energy Division Director, ADECA

“We help our neighbors stay safe and housed—not just keep the lights on.”
— Major Thomas Allen, Salvation Army Alabama Division

FAQs – Utility Assistance in Alabama

How do I apply for LIHEAP in Alabama?
Visit ADECA’s website and use the LIHEAP locator to find your local agency. Applications are accepted online, in person, or by phone.

Can I receive help if my service has already been disconnected?
Yes. Many programs, especially LIHEAP crisis funds and Project SHARE, are designed for emergency reconnection assistance.

Are renters eligible for utility aid?
Yes. If your name is on the utility account or you can prove utility responsibility through your lease, you may qualify.

Can I apply for multiple programs at the same time?
Absolutely. Many households stack support from LIHEAP, Project SHARE, and local nonprofits to cover different utility needs.

How long does it take to get approved?
Crisis cases may receive help within 72 hours. Regular applications can take 1–3 weeks, depending on agency workload and season.

Case Study: Help When It Mattered Most

John & Patricia’s Story – Selma, AL

Retirees John and Patricia found themselves in trouble after a costly hospital stay left them short on cash, and facing a $250 electric bill they couldn’t pay. With Alabama’s summer heat climbing, they feared disconnection.

They reached out to their local Community Action Agency, which quickly processed their LIHEAP crisis application. Within 48 hours, their case was approved. The agency also connected them with Project SHARE, providing enough relief to cover the rest of their bill.

“We didn’t expect to fall behind—but we’re so thankful the help was there when we needed it.”

What to Do Next – Take Action Today

1. Visit ADECA’s Energy Assistance Portal to find your local Community Action Agency.

2. Call Your Utility Company (Alabama Power, Spire, or water provider) to ask about payment options or energy assistance referrals.

3. Gather Required Documents: ID, utility bill, proof of income, Social Security numbers.

4. Apply Early: Don’t wait for a shutoff notice—funds are limited and first come, first served.

5. Ask About Weatherization Programs: Many agencies offer free insulation, HVAC repairs, and energy upgrades to reduce future bills.