What is the Reliant Energy CARE Program?

The Reliant Energy CARE Program: Empowering Texas Communities

In a world where access to basic utilities can make a profound difference in people’s lives, Reliant Energy stands out as a beacon of support for its customers and communities. At the heart of this commitment lies the Community Assistance by Reliant Energy (CARE) program, a testament to the company’s dedication to alleviating financial hardships and ensuring reliable electricity access for all.

Reliant Energy CARE programAssistance and Eligibility

Life often throws unexpected challenges our way, and financial hardships can create barriers to meeting essential needs. The CARE program steps in precisely when it’s needed most. For those facing difficult times, the program offers financial support for their electricity bills. The guiding principle is simple yet profound: No one should have to choose between keeping the lights on and other basic necessities. The Reliant Energy CARE program is designed to ease the burden during challenging periods by ensuring that families and individuals maintain access to reliable electricity.

Contributing to the Community

What sets Reliant Energy apart is not just its commitment to providing affordable energy solutions but also its dedication to making a lasting impact on communities in need. Through contributions from both Reliant Energy and its customers, the CARE program fosters a collaborative approach. This partnership plays a vital role in helping fellow community members overcome financial difficulties. By supporting the CARE program, customers become active participants in creating positive change and ensuring the well-being of their neighbors.

Texas Spirit and Support

Texans are known for their resilience and generosity, and Reliant Energy wholeheartedly embraces these values. For nearly two decades, the company has upheld its mission of providing unwavering support to customers during challenging times. This commitment is exemplified by the fact that Reliant Energy has provided over $17 million in statewide agency assistance since 2002, helping countless Texans keep their lights on when times are tough. This long-standing tradition of care and support continues to thrive, making Reliant Energy a cornerstone of the Texas spirit.

Reliant Energy CARE program regionsRegions Covered

North Texas
South Texas
West Texas
Central Texas
East Texas

Corporate Responsibility

For Reliant Energy, being a responsible corporate citizen is more than just delivering energy solutions—it’s about actively contributing to the well-being of the community. The CARE program is a testament to this commitment, demonstrating Reliant Energy’s dedication to not only meeting energy needs but also improving lives. This holistic approach reflects Reliant Energy’s understanding of its role in fostering a brighter, more sustainable future for its customers and the communities it serves.

Apply for Texas Reliant Energy CARE programHow to Get CARE Assistance

The CARE program’s impact begins with the individual. If you’re a Reliant Energy customer-facing challenges with your electricity bill, the solution is within reach. By reaching out to 2-1-1 or visiting 211texas.org, you can connect with local agencies that specialize in providing tailored assistance. Whether you need help with bill payments, energy-saving resources, or financial counseling, these agencies are there to support you every step of the way. Taking charge of your situation and seeking the support you deserve is as simple as making that call or visiting the website.

Qualification and documentation

Applying for assistance often requires demonstrating your need, and the CARE program is no exception. While each agency’s requirements may vary, they typically ask for proof of need, such as your last electricity bill and a disconnection notice, if applicable. These documents help agencies accurately assess your situation and determine the level of assistance you require. Accessing these documents has been made easier, with many agencies offering online account access to retrieve your electricity bill. Additionally, if a disconnection notice is required, a simple call to 1-866-222-7100 can provide you with a copy.

Processing and Assistance

For those who qualify, receiving financial assistance through the CARE program may take up to eight weeks. It’s important to note that 2-1-1 Texas serves as a vital connection to agencies in your area. These agencies have the discretion to issue assistance to eligible customers, although it may not cover the entire electricity bill. This thoughtful approach ensures that support is provided where it’s most needed, creating a positive impact on individuals and families.

Families can benefit from Reliant Energy CARE program


In a world where compassion and support can make all the difference, Reliant Energy’s CARE program stands as a shining example. With a mission to empower communities, Reliant Energy has created a program that not only provides financial assistance but also fosters a sense of unity and shared responsibility. By embracing the true spirit of Texas, Reliant Energy continues to brighten lives and ensure that no one faces their challenges alone. Choose Reliant Energy as your partner and become a part of this transformative journey towards a brighter future for all.