Utility Assistance Online is an information and referral resource — we help you understand what programs exist, whether you may qualify, and how to apply. Applications are submitted directly to the relevant program (such as your local Community Action Agency for LIHEAP, or your utility provider). We do not process applications or disburse funds on behalf of any government program.

No — our service is completely free and always will be. We do not charge for information, referrals, or our newsletter. We also do not sell your personal data. Subscribing to our mailing list simply means you'll receive free program updates and guides; you can unsubscribe at any time with one click.

Because we are a small team focused on maintaining accurate program information for families nationwide, we may not be able to respond to individual inquiries immediately. For urgent utility shut-off situations, we strongly recommend calling 211 — a free national social services helpline — or contacting your state's LIHEAP office directly for same-day emergency assistance.

We maintain information on a wide range of programs including: LIHEAP (heating and cooling), LIHWAP (water and sewer assistance), the Weatherization Assistance Program (WAP), utility company hardship funds, Lifeline Assistance for phone and broadband, and local nonprofit emergency aid. Our program directory covers all 50 states and can be filtered by utility type and location.