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Delaware DEHAP Utility Assistance: How to Get Help with Energy Bills

By Immaculate De Leon

Struggling to keep up with electricity, gas, or water bills in Delaware? You’re not alone. Rising utility costs can put pressure on households—especially renters with limited income or unexpected hardships. The Delaware Housing Assistance Program (DEHAP) was created to provide critical relief to those facing financial challenges, including utility disconnection or past-due notices.

This guide explains everything you need to know about DEHAP utility assistance, from eligibility and application steps to other programs like LIHEAP that can help you stay current on your bills and avoid service interruptions.

What Is the DEHAP Utility Assistance Program?

What Is the DEHAP Utility Assistance Program?

The Delaware Housing Assistance Program (DEHAP) was initially launched in response to the COVID-19 crisis to help renters behind on rent and utility bills. Since then, it has evolved into a broader relief program for low-income renters in Delaware.

What DEHAP Covers:

DEHAP provides financial support directly to utility providers and landlords on behalf of approved applicants. The program may assist with:

  • Past-due electricity, gas, water, or sewer bills

  • Reconnection fees or charges to restore service

  • Monthly rent if combined rent and utility support are needed

  • Late fees associated with unpaid utility bills

This makes DEHAP one of the most comprehensive safety nets for renters dealing with financial distress due to job loss, medical emergencies, or other crises.

Who Is Eligible for DEHAP Utility Assistance?

To qualify for utility assistance through DEHAP, you must meet specific criteria related to income, housing status, and hardship documentation.

You ARE Eligible If You:

  • Are you a renter living in Delaware

  • Have past-due utility bills or are at risk of service disconnection

  • Have experienced a financial hardship (e.g., job loss, reduced hours, high medical bills)

  • Meet the income limits below (based on 80% of the Area Median Income)

Income Limits for DEHAP (80% AMI – Delaware)

Household Size Maximum Annual Income
1 person $54,150
2 people $61,900
3 people $69,650
4 people $77,350
5 people $83,550
6 people $89,750

? Households with more than six people should refer to the DEHAP website or call for adjusted limits.

You Are NOT Eligible If You:

  • Own your home (DEHAP is strictly for renters)

  • Earn more than 80% of the Area Median Income

  • Are receiving other utility assistance (e.g., LIHEAP) for the same bill you’re applying for under DEHAP

How to Apply for DEHAP Utility Assistance

Applying for DEHAP is straightforward if you gather your documents in advance and follow the steps carefully.

Step 1: Gather Required Documents

You will need to provide documentation to verify your identity, income, housing, and hardship. Be prepared to upload:

  • Government-issued photo ID

  • Proof of income (pay stubs, unemployment benefits, W-2s, tax returns)

  • Most recent utility bill showing past-due balance

  • Current lease agreement (if applying for both rent and utilities)

  • Proof of hardship, such as a job loss letter or medical bills

Step 2: Apply Online

  • Go to the official DEHAP portal: DEHAP Online Application

  • Application takes about 20–30 minutes and can be completed via desktop or mobile

Step 3: Track Your Status

  • Processing usually takes 2–4 weeks, depending on the volume of applications.

  • You’ll receive email or phone updates. Once approved, funds are sent directly to your utility provider—you won’t need to pay anything upfront.

Need Help with Your Application?

  • Call the DEHAP Help Line: (866) 935-0407

  • Visit a local State Service Center for in-person help: Find a Center

Other Utility Assistance Programs in Delaware

Other Utility Assistance Programs in Delaware

Beyond DEHAP, there are additional programs in Delaware that provide utility bill support for both renters and homeowners.

Low-Income Home Energy Assistance Program (LIHEAP) – Delaware

LIHEAP is a federal energy assistance program administered by Delaware Health and Social Services (DHSS). It helps eligible households manage heating and cooling costs, and may also offer weatherization support.

What LIHEAP Offers:

  • Heating assistance during cold months

  • Cooling assistance during the summer heat

  • Emergency funds to prevent shut-offs

Eligibility:

  • Must meet income guidelines (up to 200% of the Federal Poverty Level)

  • Available to both renters and homeowners

How to Apply:

You can apply for both LIHEAP and DEHAP if needed—just not for the same bill.

FAQs: Delaware Utility Assistance Programs

Can I apply for DEHAP if I’m a homeowner?

No. DEHAP is only available for renters. Homeowners should explore LIHEAP or the Weatherization Assistance Program for support.

How long does DEHAP take to process?

Most applications are processed in 2 to 4 weeks, though high demand may cause delays.

Can I apply for both DEHAP and LIHEAP?

Yes. You can receive both forms of assistance as long as they don’t overlap on the same utility bill.

What if I received a shut-off notice?

Act immediately:

  • Call your utility provider to request a payment plan

  • Apply for DEHAP and LIHEAP

  • Contact local nonprofits like The Salvation Army for emergency aid

Next Steps: What to Do Now If You Need Help

If you’re behind on your utility bills, take action now to prevent disconnection or eviction. Here’s a checklist:

  1. Apply for DEHAP online: DEHAP Application Portal

  2. Call LIHEAP at (302) 654-9295 to apply for seasonal energy assistance

  3. Talk to your utility provider about payment extensions or deferred billing

  4. Visit a State Service Center for in-person help with applications or referrals

  5. Call 2-1-1 Delaware for a full list of local agencies offering financial relief

Need Help Paying Energy Bills in Delaware

The DEHAP Utility Assistance Program is here to help qualifying Delaware residents cover energy costs. Whether you’re behind or just trying to stay ahead, support is available now.


Apply for DEHAP Assistance

 

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Utility assistance programs are crucial for low-income families. They help to keep the cost of energy bills low and prevent utility shutoffs. The programs provide a safety net to families who are struggling financially by giving them an opportunity to get help paying their utility bills. They also offer a way for people to avoid having their utilities cut off, which can cause serious problems for someone’s home and family.

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