About Veterans Energy
Veteran Energy is an electricity company that offers competitive rates and supports veterans and active-duty military members. Kevin Barber, a U.S. military veteran and energy executive, founded Veteran Energy in 2010. The company donates a portion of its profits to veteran support organizations and partners with organizations like Paws for Heroes and Fisher House.
How is my due date determined?
Your TDU reads the meter at your address each month and sends a report to us with your usage. We generate a bill immediately after receiving your usage report. Your due date is 16 days after your bill is issued. See the next question.
Keep in mind that your due date may vary slightly from month to month. Even if your bill was due on the 15th of last month, it could be due on a different day the following month.
Can I change my bill due date?
We draft your AutoPay payment the day before and the day of your due date. We will contact you via email if there is a problem with your payment before any late fees are assessed.
People love options. Here are yours:
What are the payment options?
- AutoPay: Sit back, relax, and let AutoPay draft automatically.
- Mobile App: Download the Veteran Energy Mobile App. Use the same login credentials as your My Account. For Android smartphones and devices, visit the Google Play Store. For Apple smartphones and devices, visit the Apple App Store.
- My Account: Log in to your account online and click Pay My Bill before your auto-pay draft date. People like this option because it allows them to make manual payments around payday. By Phone: Call us at (888) 367-7470 and follow the prompts to use our automated telephone payment system. Cash Payment: For cash payments, visit Cash Pay Locations and find a location near you.
Can you change my billing due date?
No. Your bill due date is determined by the date that your TDU reads your meter. We do not have control over when that happens.
What are my payment options?
For a detailed description of the Veteran Energy Refund Policy and Procedure, please click here. We accept MasterCard, Visa, Discover, and Amex credit or debit cards. You can pay online or with our mobile app.
How do I view my detailed bill?
After receiving an email saying your bill is ready, simply log in to your My Account online and click View My Bill. If you have the Veteran Energy Mobile App, click on the View Bill or Bill History icons.
Can I view my billing history?
Yes. Online, just log in to your My Account and then click Payments & Billing. From there, click View Billing & Payment History. In the Veteran Energy Mobile App, click on Bill History.
Can I make more than one payment a month?
Yes. You can make up to five manual payments a month by logging in to your account. If you make more than five manual payments in a single month, you will be charged up to $6.95 for each additional payment.
How long does it take for a bill payment to be processed?
If you use Auto Pay, pay online or by phone, it will be processed immediately upon receipt. Any other form of payment will result in additional processing time.
What if I forget to pay my bill?
All customers are set up on our Auto Pay automatic billing system at enrollment, so you don’t have to worry about remembering your due date.
I didn’t receive my bill. What do I do?
We do not email your actual bill to you. You’ll receive an email letting you know that your bill is ready to view online and how much is due.
I didn’t receive my bill. Can you waive the late fee?
No. You will receive an email every month stating how much is due and that your bill is ready to view online. It is your responsibility to either view the email or log in to our website to view your total amount due.
A late fee is only assessed if your card declines for any reason and we don’t receive your payment by the due date. To avoid late fees, it is your responsibility to update your payment information or make a manual payment before your bill is due.
Is receiving my bill electronically secure?
We don’t email your actual bill to you. We’ll send a very basic email stating the amount due and that your bill is available to view online. Your full bill is accessible after logging in to your secure account.
Can I have a bill mailed to me?
If you insist on killing trees, we can certainly mail your bill to you. However, we may charge a one-time e-Docs Breakage Fee of up to $19.95 for not having e-Docs properly established on your account at the time of bill generation if your plan requires e-Docs. We strongly urge you to remain on e-Docs.
Why is my bill so much higher this month?
Your usage fluctuates each month, and you may not even realize that you use more power. Most high bills occur during the hot summer months or during unexpected winter freezes. It could also be a combination of things, such as running your appliances more often than usual, having company in from out of town, letting your kids control the thermostat, or leaving windows open for too long.
Fortunately, you can view your usage by month or even by week by logging into your account and then clicking View Smart Usage from the ‘Quick Pick Dashboard. You’ll notice right away if your electricity usage spikes or drops, and then you can adjust your usage going forward.
How do I lower my electric bill?
Honestly, your best bet is to stay on a term plan that offers a fixed rate.
The other obvious answer is to use less electricity. Keep your thermostat at a higher—yet comfortable—temperature during the summer, like 78 rather than 72. Your large appliances also use a lot of power, so try to start the dishwasher or dryer only when they’re full. Don’t forget to check for cracks or seals that are letting outside air in; you’ll want to patch those immediately.
You can also refer friends and receive a $50 Visa® Reward Card for each one that enrolls. Log in to get started.
